Founded in 2000, Imimobile is a communications software provider enabling enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs. With offices across the UK, USA, Canada, India, South Africa and UAE, Imimobile is a global business composed of over 1,100 employees and is quoted on the London Stock Exchange with the TIDM code IMO. It is also well known for its technology and various services in helping global enterprises manage business-critical customer interactions at scale.
In a world where customer experience plays a crucial role as a key competitive advantage, Imimobile intends to contribute to this digital age through the delivery of rich, engaging, and intuitive experiences at any time for every channel and every touchpoint that connects businesses with their customers. With various services, Imimobile’s Customer Interaction Management (CIM) suite automates, orchestrates, and monitors interactions with disparate back-end systems, which saves time and cuts costs for operations. In other words, for enterprises to seamlessly connect to customers on any devices they choose, Imimobile arranges and integrates interactions on an easy-to-use cloud communications platform while monitoring the heartbeat of an enterprise’s interactions to ensure seamless engagement.
Among the diverse products of our member, their applications have their respective purposes and uses. For instance, “Imicampaign” focuses on managing and automating one’s marketing campaigns while “Imiengage” can be applied to empower one’s contact center for supporting customer conversations on any channel. Moreover, “imiassist” and “iminotify” both provide one’s operation staff with assistance. While the prior product’s goal is to offer remote video assistance to one’s teams and customers, the latter can be implemented to help operations staff keep one’s customersinformed. Furthermore, “imiconnect” can be referred to as a platform where all the customer interactions can be orchestrated and automated centrally. Also, “imiaccess” can act as a gateway, specifically, embed communication channels into one’s business processes for easier use.
Lastly, our member has their products targeted for a wide variety of businesses to make their interactions with their customers faster and smarter than ever before in a world where every interaction matters.